Details
Understand the end-users (current and future) and develop context of use, goals and motivations by delivering artifacts to support short, medium and long term PLC.
Role
UX Design Manager
Duration
13+ months
Research
Discovery
Learn about the industry in terms of production geology which is a very refined sector in the mining industry. The team started by interviewing internal sector directors and documenting our understanding of the process.
Competitor & Benchmarking
We then reviewed competitors to understand the various desktop products that offer all or some of the tasks in the workflows.
Analysis
Workshop Planning
Internal workshops and meetings to establish and track process across the business, same principles to UX were applied within the business so that they learnt our process by example. We also created UX requirements & deliverables table to update what’s required and the status as the project progresses.
Workflows
Documented the workflow from the research to provide structure for the task flows and user journeys.
Define Users
Create user types from the personas and interviews building artifacts that will help all teams design and develop for our end-users to understand who our end-users are (current and future) and gain cognitive empathy for them to learn context of use, goals and motivations for our end-users.
Ideation
Wireframe & Prototype
In order to visualise ideas and imagine the future, we explored options with wireframes and created lo-fi prototypes. Our intentions were to withold judgement and inspire creative to the current norm. We removed boundaries and barriers in order to find opportunities for innovation and challenge industry assumptions in order to improve old or traditional workflows.