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Details
Our team was tasked with designing a cloud Block Model (BM) service that integrates with 3d geological models to greatly enhance the resource and production geology workflows. This included designing an interface for access to real-time grade control, revision management, cloud visualisation and reconciliation reporting. Built with extensible API’s to easily support partners and 3rd parties in the long term.
Our aim is to understand the end-users (current and future), develop context of use, flesh out goals and motivations by delivering artifacts to support short, medium and long term product lifecycle planning.
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Role
- Leading overall experience direction and strategy.
- Bringing together a broad set of designers, product, engineering, and business together to work through the problems, identify the opportunities and propose a solution that we’re continuing to test and bring to life for our users.
- Presenting to leadership for executive buy-in.
- Working on a quarterly approach to bring to customers
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Research
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Discovery
Learn about the industry in terms of production geology which is a very refined sector in the mining industry. The team started by interviewing internal sector directors and documenting our understanding of the process.
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Competitor & Benchmarking
We then reviewed competitors to understand the various desktop products that offer all or some of the tasks in the workflows.
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Analysis
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Workshop Planning
Internal workshops and meetings to establish and track process across the business, same principles to UX were applied within the business so that they learnt our process by example. We also created UX requirements & deliverables table to update what’s required and the status as the project progresses.
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Workflows
Documented the workflow from the research to provide structure for the task flows and user journeys.
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Define Users
Create user types from the personas and interviews building artifacts that will help all teams design and develop for our end-users to understand who our end-users are (current and future) and gain cognitive empathy for them to learn context of use, goals and motivations for our end-users.
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Ideation
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Wireframe & Prototype
In order to visualise ideas and imagine the future, we explored options with wireframes and created lo-fi prototypes. Our intentions were to withold judgement and inspire creative to the current norm. We removed boundaries and barriers in order to find opportunities for innovation and challenge industry assumptions in order to improve old or traditional workflows.
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